The Value of Thorough ‘Exam’

If a client called you up and told you that she needed medicine for her dog’s ear, you’d ask to see the dog first.  That’s because your experience has taught you that the ear issue may be related to other problems going on with the pet and that a physical examination of both the dog’s ear and the dog’s entire body will help you to treat the issue effectively.

A Look At All Your Practice’s ‘Vitals’

We’ve learned that the same is true for practice issues.  Evaluating the practice’s leadership, financials, key performance indicators, online presence, marketing efforts, human resources, protocols, and team workflow are critical to providing the best advice on how you can improve.

Hi Bash!

I just went through the Summary Report and the Plan. Lot’s of really thoughtful insights!!!! I love it! I really appreciate how much you “get us” and the way we practice. We don’t fit the usual mold so it’s fantastic that you recognize our niche. I want to move forward with the scope of work you detailed. Do you have any availability before Jan. 10th, 2023 for the leadership meeting?  I’d love to get things moving as soon as possible.

Nicole Katz, Practice Owner, Bronx Veterinary Center

Review Includes Written Report and A Practice Visit

To that end, our work begins with a review of information from your business followed by an on-site, day-long visit to your hospital to conduct a complimentary meeting with your team, watch workflow, and to get to know all members of your team.  Afterwards, we provide you with a professional, written evaluation of all the information that we have reviewed and a strategic plan for how to improve.  We also provide you an estimated return on investment if you follow our directions and a fee schedule if you would like our support to implement the ideas outlined in our plan.

All the information you provide us is kept confidential and we’re always respectful of you, your team, and your efforts.  We’re not here to embarrass or shame anyone.  We’re only here to help.

“Hi Bash,

I’m so glad that we are going to move forward! Your talks flow really well and are so engaging, the most skilled professionals tend to make things look easy – like a Barishnikov or Vladimir Horowitz – you draw people in, but it is is obvious in the nuances of your talks that you have a tremendous amount of training, experience and knowledge.  Which means I better be ready to face hard truths and up my game to realize my dream. Looking forward to your visit on 12/8/22 and what you will find out about my practice!”

Joy Fox-Beaudet, Practice Owner, Arcata Animal Hospital

Here’s What Our Practice Report Includes:

• A review of your profit and loss statement normalized to industry standards
• An adjusted net return for practice valuation purposes
• A review of your practice’s key performance indicators adjusted to industry standards
• A review of your doctors’ productivity and compensation
• Metrics on your website’s performance and your online presence
• A review of your social media presence
• A meeting with your team
• A day-long observation of your practice’s workflow and cycle of service
• A written report, typically 8-15 pages in length, of all of our findings that includes a strategic plan, a projected return on each change we recommend, and a fee schedule if you would like to engage us to help you implement our suggestions

We charge a flat fee for the Practice Report.  Travel and lodging are billed separately. Once you engage us to do the Report for you, you’ll receive an online invitation to upload the information we need to start assessing your practice.  For security purposes, we ask that you mail your financial documents to us through the postal service.   We handle all travel and hotel arrangements and we do our best to economize in this area.

Thanks again for your interest.  We look forward to helping you improve!