by Bash Halow | Sep 10, 2024 | Uncategorized
Before building (or buying!) a training manual for a veterinary hospital, think about what you’re ultimately training, who you are training, and how students best learn. They got a manual, a checklist of things they were supposed to know, and four weeks...
by Bash Halow | Apr 18, 2024 | Uncategorized
Monitoring Your Practice’s Financial Health Every practice leader should familiarize themselves with the following financial and PIMS reports, learn what they represent, and start evaluating each for change over time. Never mind that you don’t have...
by Bash Halow | Jan 13, 2024 | Uncategorized
In my capacity as a business advisor, I have observed dozens, if not hundreds of client exchanges in the exam room. One misunderstanding is the notion that more client education = better service. More Client Education ≠ Better Service Education, in the...
by Bash Halow | Sep 4, 2023 | Uncategorized
When a long-time client is late for her appointment, team members refuse to find a workaround. Instead, they tell her that she has to reschedule. Their seeming unwillingness to work with the situation leaves you peeved. Why won’t employees take charge when...
by Bash Halow | Jul 2, 2023 | Uncategorized
Most techs and doctors know how to best approach a patient. The seasoned pros also know how to approach a client. Here are the top 8 ways to make your next client exchange purrfect. Prepare Many team members greet clients face-to-face, then dash to the...
by Bash Halow | Mar 26, 2023 | Uncategorized
Complaints of veterinary employee disengagement, burnout, infighting, and demands for higher wages are widespread, yet most managers persist with the same age-old hiring and training protocols. Are our human resource practices failing to provide sufficient resources...
