These lectures can be used in 50 minute lecture slots and in some cases expanded to fill 90 minute slots. RACE approved lectures are not customizable due to RACE standards. All lectures typically include professionally-crafted take home materials and inclass exercises to get the group interacting, thinking and engaged.
5 Challenges To Managing A Veterinary Practice During COVID
RACE Approved 1 CE Credit
Excellent resources for teams trying to reduce the workload involved with curbside care and for leaders eager to keep productivity high without compromising employee safety. Lots of interaction opportunities. Teams love this lecture! Includes the latest materials from labor attorneys specific to our industry as well as OSHA.
Management Practices of America’s Top Hospitals
RACE Approved 2 CE Credits
In 2016 a group of researchers looked at the management habits of America’s top hospitals and found a through line of common practices. This is a fascinating lecture on the power of planning and strong leadership. Audience members leave with specific ideas to try upon returning to their hospitals. This lecture always engages the audience and is sure to help team members take it to the next level.
Effective Client Communication for All Veterinary Professionals
RACE Approved 2 CE Credits
Okay, are you ready for the lecture that’s going to get everyone laughing, interacting, THINKING and talking about excellent client communication?
Attendees will listen slack-jawed to taped calls and some of the innocent, but hilarious mistakes we make on the telephone. All of this as we collectively pursue the question, ‘What is effective client communication?’
This lecture has succeeded in every setting. It’s a great lunch and learn for practice teams, but also plays exceptionally well to conference audiences. You can bring this lecture in with 100% confidence. It never fails to entertain audiences and stimulate thought.
Client Compliance Builder
RACE Approved 2 CE Credits
This fast-paced engaging lecture comes with clear step-by-step instructions on how to get started, worksheets to help team members understand your standards of care and their value, meeting agendas, benchmarks, and a template to help you track your practice’s success. This is a standards of care and compliance plug-and-play!
But the best part of the lecture comes in the second half. Attendees are organized into small groups and will take ‘part’ in a fictious team meeting. They’ll explore the best way to organize a group of people around a single goal like improved compliance; what to say and not say; how to capture the buy-in of the group; and how to follow through with action. This highly realistic (and very funny) look at team meetings will fill the room with laughter, ‘ahHA’ moments, and passionate discussion. The whole lecture is a great way to help audiences intellectually understand what needs to get done and get a feel for how to do it right.
Lecture addresses preventatives, early detection blood tests, parasite screening and non-core vaccines.
Compassion Fatigue: Healing the hospital and healing your heart
RACE Approved 1 CE Credit
This lecture includes a self assessment for compassion fatigue, a discussion of the signs and symptoms of the disorder, but most importantly provides ways that hospital leaders can limit the occurrence of CF in their practices.
Conquering the Cold Shoulder
Communication that kills your practice’s morale and what to do about it
What’s worse than being spoken to harshly at work? Not being talked to at all! An eye opening discussion on the legal and the emotional impact of overt and covert workplace hostility. Includes an interactive learning tool that gets the whole group involved (including anyone that may have previously been cold-shouldered out of the group). Surprising data from recent research on workplace ostracism completed at the University of Ontario is also sure to make an impact.
If your practice leaders are telling you that workplace strife and communication issues are a problem, bring them this lecture. Everyone leaves uplifted and ready for change.
Marketing Online
All ages and all stages! We welcome those who are just beginning and more advanced at blogging. All will leave knowing how to blog or to blog better
Many cringe at the thought of having to write a blog. What for? Who’ll read it? How will I find the time? And yet, nothing beats blogging when it comes to representing your real value AND improving your ranking with search engines.
This is the day you will learn to love blogging. We’ll break it down into its simplest components, take you behind the scenes, and inside your website. We’ll show you how to draft the copy, how to optimize it for best search engine results, where to find compelling graphic art to add to it, and how to invite your clients and potential new clients to read it. Bring this lecture to your veterinary professional audience! This is vital information that they need to remain competitively visible online. EXCELLENT audience take-home resources. Also, great for niche service providers like cat-only or fear-free practices. We’ll show these guys how to grab up valuable, free online visibility…all with blogging!
Leaders, You Are Not Alone
Think that it’s lonely at the top? Bash Halow spent most of 2015 interviewing our country’s top veterinary practice leaders for some insight into their success, their survival, their sanity, their inner strength, and peace. This uplifting lecture shares the thoughts of top veterinary practice leaders who have optimized management systems to improve company morale, raise productivity, and get employees to think and act like veterinary hospital owners. Includes an exercise for small working groups that explores the building blocks of excellent leadership and engages them in thought and discussion.
Leadership for Technicians
A primer for the veterinary technician who has been advanced to ‘head tech’
Too many technicians have been advanced to the position of ‘head tech’ or manager, but given little training. Bash Halow, LVT, CVPM engages veterinary technical leaders in a discussion about the challenges and goals of a leadership role, and then provides them with a foundation of practices that they can employ successfully when they return to their practice.
10 Disastrous Leadership Habits
And what happened when I tried them
Poignant, funny, and unfortunately all real. This is a from-the-trenches retrospective of basic management principals and what happens when they aren’t implemented correctly. The lecture not only makes a strong case for management practices that we often ignore, but gives attendees a brand new insight into why they are important and how to successfully employ them in their practices. It’s a session that never fails to engage and please audiences. Really gets everyone laughing, thinking and talking.
The Future of Veterinary Medicine and Your Place In It.
Unprecedented challenges are forcing practice owners to rethink the way they do business
In this rough and tumble market of increased competition and lower margins, some veterinary practices are exploring an entirely new business model. Review the services, pricing, and marketing of the successful practice of the 21st Century in this captivating lecture. This is a GREAT retrospective of the best new communication and practice building tools on the market.
Motivate Your Team
Have you been inspired by one of Bash Halow’s lectures? You can bring the same enthusiasm to your practice team. Bash has more than 10 years experience meeting new teams and coaxing them to engage in a lively discussion about how to improve what they do and how to enjoy working with one another. As an added bonus, Bash regularly works with many industry vendors. A visit to your practice may be fully funded! Reach out using the call button below or simply shoot us an email.