I Know Your Dog Has Chronic Pain

I Know Your Dog Has Chronic Pain

Read the following case study, then answer the questions at the end.    Every month, Mountain View Veterinary’s  practice manager, Carol, covers her standard list of topics at the monthly employee meeting (“If you get overtime without permission, you will get...
Intraoffice Communication Best Practices

Intraoffice Communication Best Practices

2020-21 saw tensions rise as curbside care, staff shortages, grumpy clients, and record caseload pushed teams to the brink.  Those practice teams that didn’t boil over put a lid on bad behavior, inefficient workflow, and unproductive communication. Here’s more on what...