by Bash Halow | Jan 13, 2024 | Uncategorized
In my capacity as a business advisor, I have observed dozens, if not hundreds of client exchanges in the exam room. One misunderstanding is the notion that more client education = better service. More Client Education ≠ Better Service Education, in the...
by Bash Halow | Sep 4, 2023 | Uncategorized
When a long-time client is late for her appointment, team members refuse to find a workaround. Instead, they tell her that she has to reschedule. Their seeming unwillingness to work with the situation leaves you peeved. Why won’t employees take charge when...
by Bash Halow | Jul 2, 2023 | Uncategorized
Most techs and doctors know how to best approach a patient. The seasoned pros also know how to approach a client. Here are the top 8 ways to make your next client exchange purrfect. Prepare Many team members greet clients face-to-face, then dash to the...
by Bash Halow | Mar 26, 2023 | Uncategorized
Complaints of veterinary employee disengagement, burnout, infighting, and demands for higher wages are widespread, yet most managers persist with the same age-old hiring and training protocols. Are our human resource practices failing to provide sufficient resources...
by Bash Halow | Mar 23, 2023 | Uncategorized
Branding and a business’s identity are closely tied, but unlike your business’s identity, branding can change depending on your audience and your current business’s goals. Let’s discuss both identity and branding, then drill in specific ways you can better...
